DELIVERY TIME
The delivery time varies depending on the city, state, and the type of shipping selected at the checkout. Deliveries will be made by the DHL carrier. This period starts to be counted only after the purchase is authorized by the financial institution and the registration details are confirmed. This approval can take up to 48 hours, depending on the card issuer's policies.
Our logistics team will begin processing your order as soon as it is approved. Once the shipment is posted, an automatic email will be sent with the status of your order and the tracking number for this delivery. Please note that the delivery time is displayed at checkout when placing your order.
Important Information:
• The regular delivery period starts after payment is confirmed, which is always the next business day following the order confirmation.
• Delivery service is carried out by the DHL carrier hired by CRIS BARROS.
• The order can be received by third parties, such as residence employees and relatives.
• The delivery time may vary from 3 to 5 business days. You can check it by entering the delivery ZIP code at checkout.
Possible Reasons for Delivery Delay:
• Failed delivery attempts due to the absence of the customer at the registered address.
• Incorrect or incomplete address.
• Address changes.
• Eventual events such as natural causes, general strikes, and/or other force majeure cases.
If there is any delay in delivery or you don’t receive the product within the expected time frame, please contact our customer service team via email at atendimento@crisbarros.com.br.
You can also track your order on our website by accessing your account. Please note that there are always two delivery attempts and the second attempt will be made on the next business day. If all attempts fail, the carrier will contact our support and you will receive a message from our customer service to help complete your delivery. If there is no response from you, then the item will be returned to our warehouse in Brazil.
The shipping cost depends on the product selected and the delivery location. This value will be indicated during the purchase, before finalizing the order.
SHIPPING & RETURN POLICY
Items will only be accepted if returned within 30 days and under the following conditions:
With tags and seals intact and original, undamaged packaging. Shoe boxes/bags, accessory bags, plastic packaging, swimsuit and bikini protection stickers, guarantees, and instruction manuals are considered part of the product.
Not washed or worn. Free from odors or stains, no scratches on the soles, and without alterations made by the customer (adjustments, darts, etc.).
PACKAGING:
It is important to pack the return securely, remove the old label, and place the return label on the box. The original label should never be visible or legible—if not removed, place the return label over it.
RETURNING THE PRODUCT:
To return an order, a return label is required, and this will be sent by our customer service team. They also will inform you whether DHL will pick up the package from your residence or if you need to drop it off at a convenient DHL ServicePoint. In both cases, the package should already be prepared with the return label, so it can be sent back to the sender.
To request a return, please contact customer service by email at: atendimento@crisbarros.com.br and follow the return process steps. After the contact, you will receive the return procedure instructions along with the return label. Please do not return any products before completing all the procedure below.
Return processing might take up to 15 business days upon delivery at our warehouse in Brazil. Then it can take up to 15 business days for your bank to post the refund to your account. Refunds can only be made to the original payment method. Refunds to expired or canceled cards are handled by your bank or credit card issuer and, in most cases, credited automatically to your replacement card.
REMINDER:
If CRIS BARROS deems that the returned product does not meet the criteria above, the store is not required to accept the return or exchange. CRIS BARROS may then resend the product to the customer without prior consultation, along with an explanation of the refusal reason.
PAYMENT POLICY
Purchases can be paid via credit card in a single payment, following the rules and promotions in effect on the purchase date. We accept all the card brands supported by our operators.
Our customer service team is at your disposal for more information.
CRIS BARROS uses a 100% secure credit card payment system. Card numbers are encrypted and not stored in our database as they are sent directly to the credit card operator.
TERMS OF USE AND PRIVACY POLICY
We are committed to protecting your privacy throughout your experience with us. All personal data is stored securely and processed automatically by CRIS BARROS, without human interference. For your own safety, we strongly advise that you do not share your password with anyone.
DEFINITIONS
• User: Anyone browsing the CRIS BARROS online store.
• Customer: Any user who completes a purchase.
• Personal Account: Restricted section of the website accessible via login and password.
• Login: Unique identifier chosen by the user during registration.
• Password: A confidential set of characters confirming the user’s identity.
• Registration Data: Personal information such as document number, full name, and address.
BROWSING
• Our website is compatible with Microsoft Internet Explorer 7+, Mozilla Firefox 3+, and Google Chrome.
• Some functionalities may require Adobe Flash Player and JavaScript enabled.
• Users are responsible for protecting their devices with antivirus software and firewall.
• The CRIS BARROS online store operates 24/7, except during maintenance, unforeseen events, or third-party technical failures.
REGISTRATION
• A valid registration is required to make purchases.
• Users must provide accurate and up-to-date information.
• By registering, the user agrees to these Terms of Use.
• Users may subscribe to our newsletters and unsubscribe at any time.
• Passwords must contain at least 6 characters and be kept secure.
• Should we update our Privacy Policy, the changes will be published on this page.
TERMS OF USE
• If you forget your password, you can request a reset via the “Forgot My Password” option, and a new password will be sent to your registered email.
• You may cancel your registration at any time through your personal account under “cancel registration.”
• Any instances of payment default will be handled independently in accordance with our Purchase Policy.
• Any civil or criminal liabilities resulting from violations of these Terms of Use will also be handled independently.
INTELLECTUAL PROPERTY
• All content on the CRIS BARROS online store—including software, data, and files—as well as the use of the CRIS BARROS name and brand, are the exclusive property of the company or used under proper license.
• Accessing the site does not grant the user any rights to the content.
• Content may not be copied, distributed, or reproduced without prior authorization. Unauthorized use may result in legal liability.
• Permission for use may be requested in writing and will only be granted for personal, non-commercial purposes.
• Content shared by users is their sole responsibility and does not reflect the views of CRIS BARROS.
• CRIS BARROS reserves the right to refuse publication or remove inappropriate content at its discretion.
• Product images shown on the website are for illustrative purposes only and may not reflect actual size or condition.
LIMITATION OF LIABILITY
• The website may experience interruptions or technical issues. CRIS BARROS cannot be held responsible for such occurrences.
• While we take appropriate measures to ensure a secure experience, CRIS BARROS is not liable for damages caused by third parties.
• We are not responsible for user activity on external websites, even if accessed via links on our site.
• We are not liable for payment processing errors or downtime.
SECURITY POLICY
At CRIS BARROS, protecting your personal data is a top priority. Our website uses advanced security systems to safeguard all information throughout your browsing and shopping experience, preventing unauthorized access and ensuring a safe and secure online store environment.
All customer data is stored in an encrypted, protected database, and we follow strict standards of confidentiality and data protection to keep your information safe.
While we implement robust security measures, no digital system is entirely invulnerable. Therefore, CRIS BARROS cannot be held responsible for potential security breaches, except in cases of proven negligence or intentional misconduct.
All online payments—made by credit card—are processed in a secure e-commerce environment, verified and protected by Digicert, a globally recognized security provider.
This means that only CRIS BARROS has access to your payment details. When you submit sensitive information, it is encrypted end-to-end, ensuring that your data remains private and unreadable during transmission across the internet. This guarantees complete confidentiality and a safe shopping experience for our customers.
FREQUENTLY ASKED QUESTIONS
HOW CAN I MAKE A RETURN?
• General conditions:
Return shipping costs are covered by CRIS BARROS.
You may return any product purchased from our website, from any CRIS BARROS collection, provided it complies with our return policy.
• Refunds for credit card payments:
Refunds are issued to the original method of payment only. If your card is expired or canceled, your bank or card issuer will typically process the refund automatically to your replacement card. Credit card companies may take up to two billing cycles to complete the refund.
WHAT ARE THE DELIVERY TIMES?
Delivery times vary depending on your city, state, and the shipping method selected. The delivery timeframe begins once your payment is approved by the credit card provider, which may take up to 48 hours.
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
Click on MY ACCOUNT, then go to ACCOUNT INFORMATION to reset your password.
HOW CAN I CANCEL MY ORDER?
If you haven’t yet received a shipping confirmation email, please contact us via WhatsApp at +55 11 4210-0170 or email us at atendimento@crisbarros.com.br to request cancellation.
HOW DO I TRACK MY ORDER?
After placing your order, you will receive a confirmation email. To track your order status, log in to MY ACCOUNT on our website and click on Orders in Progress.
HOW DO I USE MY DISCOUNT CODE?
Enter your promo code on the checkout or cart page before finalizing your purchase. If you experience any issues, please contact us at atendimento@crisbarros.com.br.
CAN I SPLIT THE PAYMENT BETWEEN TWO CREDIT CARDS?
No. At this time, we only accept full payment using a single credit card.
WHEN WILL I RECEIVE MY ORDER? WHAT IS THE DELIVERY TIMEFRAME?
The estimated delivery time will be shown during the checkout process.
CRIS BARROS will make every effort to meet the indicated delivery timelines. However, due to circumstances beyond our control, unexpected delays may occur. In such cases, we will do our best to inform you promptly.
I WANT TO SEND A GIFT. HOW CAN I MAKE SURE IT GETS DELIVERED TO SOMEONE ELSE’S ADDRESS?
Place your order as usual. When entering the delivery information, choose the option to “Add a new address.” Label it as “Gift – [Recipient’s Name]” and fill in the recipient’s details. You may complete the order using your own account and billing information.
MY ORDER HASN’T ARRIVED. WHAT SHOULD I DO?
If your order has not arrived within the estimated delivery timeframe, please email us at atendimento@crisbarros.com.br with the following information: purchase date, order reference number, full name, delivery address, and phone number.
FOR ORDER INQUIRIES OR ANY OTHER QUESTIONS:
Contact Us
Phone: +55 11 4210-0170
Email: atendimento@crisbarros.com.br
Our Customer Service team is available:
Monday to Friday, from 10 AM to 5 PM (GMT-3)
